CONTACT

If you have questions about our products or need help with your order, you can reach us by email. We usually respond within 1–2 business days. To help us process your request more quickly, please include your order number or the email address used when placing your order. For detailed product information or updates regarding your order, please contact our support team directly.

Contact Information

Website: Cozy Heavens

Address: Scheffelstraße 9, 69412 Eberbach, Germany

E-Mail: info@cozyheavens.com

Phone: +49 163 6927075

Customer Service Hours: Our service hours are Monday to Saturday, 9:00 AM – 3:00 PM (CET).
We typically respond within 1–2 business days.

Contact

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YOU CAN ALSO FIND ANSWERS TO OUR MOST FREQUENTLY ASKED QUESTIONS

Frequently asked questions

How long does shipping take and what are the costs?

Shipping usually takes 5–15 business days, depending on the product. In most cases, however, it should be between 5–8 days. For orders over $60, shipping is free; otherwise, the shipping cost is $5.95. For more detailed information, please refer to our policies.

How can I reach customer service?

Our customer service team can be reached via email at info@cozyheavens.com Our service hours are Monday to Friday from 9:00 AM to 6:00 PM. You will also receive replies on weekends, but please allow for slightly longer response times.

Can I return or exchange my order?

Of course, you can return or exchange your order within 14 days of receiving it. We only ask that the items are unused and in their original condition. Simply send us an email or use the contact form - we’ll be happy to assist you.